Store Policies.

Restricted Items

Some of the products we sell may be restricted by federal, state, or local law. We are an authorized dealer of the goods we sell, but we cannot grant anyone the right or authority to purchase items that may be regulated under those laws.

You are responsible for checking with your local authorities before purchasing knives, batons, canes, tear gas, pepper sprays, and other hazardous articles. Offers of merchandise are void where prohibited by law.

You must be 21 years of age to purchase any paintball guns, slingshots, knives, or other regulated items, depending on the jurisdiction in which you reside. Further, pursuant to 18 U.S.C. 922(D)(1)-(9), you cannot be under a legal disability to purchase certain restricted items.

If you are purchasing any of the aforementioned items, you warrant that you have read this notice and that you are an adult and are not under any legal disability that would preclude you from purchasing, owning, possessing, or transferring the item or items you are ordering.

Phone & Email Orders

We do not sell online, but we are glad to take orders by phone or email and ship most items to you. If an item is out of stock, we will let you know before we move forward. We do not charge your card until we ship, and you can cancel any time before it ships for a full refund. Shipping costs are refunded only if the item is defective or the return is the result of our error.

Returns & Exchanges

We want you to be happy with your purchase. To help us handle returns and exchanges fairly, please review the requirements below before you send or bring an item back.

All returns must be made within 30 days of purchase. Refunds go back to the credit card used for the original purchase, and a copy of the original receipt must accompany any return or exchange. Tags must still be attached to the item.

• All used surplus items are sold as is, with no returns or exchanges.
• Unless defective, boots that have been worn outside cannot be exchanged (please see the footwear conditions below).
• Unless defective, clothing that has been worn or laundered may not be exchanged. Please send items back laundered if defective.

If you return an item because of our error, enclose a copy of your receipt with an explanation of the problem. Once we receive it and verify the issue, you will receive a full refund. Defects caused by use are not accepted. Please return the item the cheapest way possible, usually through the U.S. Postal Service. We will pay for ground shipping (not Air) to return the item to us. C.O.D.s are not accepted.

We want you to be satisfied with your purchase. If you must return an item, please send it insured, with all pieces in the original packaging, along with the order papers that came with your order. Include an explanation of the problem and how you would like us to settle it. Items with defects in material or workmanship will be repaired or replaced at our discretion. If the item is covered by a manufacturer’s warranty, we will forward it to the manufacturer for repair or replacement. Sleeping bags and undergarments that have been used cannot be returned for credit.

If possible, we will be happy to repair and return the item. Merchandise must arrive in original condition. DO NOT SEND ANY USED OR SOILED clothing, equipment, or footwear (please see the footwear conditions below). We do not refund shipping and handling charges unless an item is found to be defective or the return is the result of our error. If your parcel was damaged in transit, please keep the carton and contents intact and call the delivering carrier for handling instructions. It was insured. Then call us at 303-789-1827 and let us know. Upon refund of merchandise, we do not credit shipping costs; you are responsible for those.

If an item is found to be defective, pay the shipping charge and we will reimburse you for the cost of the cheapest method. C.O.D.s are not accepted.

We prefer returns shipped through the U.S. Postal Service, as it is usually the most cost-effective method, but you may also ship through UPS or FedEx. For your protection, please insure the package for its full value. C.O.D.s are not accepted.

Returns shipped through the U.S. Postal Service (Preferred Method):
The Surplus Store
3517 S. Lincoln
Englewood, CO 80113

Returns shipped through UPS or FedEx:
The Surplus Store
3524 S. Broadway
Englewood, CO 80113

You can also return or exchange phone and email purchases by visiting any of our store locations.

Footwear Purchases & Return Policy

We want your footwear to fit right before you commit to wearing it outside. When you get your boots or shoes, please try them on indoors and walk on clean carpet for a few hours. That gives your feet time to adjust and lets you confirm the fit.

• Be sure of the fit. When you receive the merchandise, try it on indoors and walk around for a few hours on clean carpet. Allow your feet to adjust to the boot. If anything feels incorrect, send them back within 30 days for replacement, exchange, or credit.
• Do not wear the new footwear outside unless you are completely satisfied. Unless found to be defective, soiled or damaged footwear will not be accepted for replacement or refund. NO EXCEPTIONS.

All footwear is guaranteed to be free from defects in materials and workmanship. If you have a problem, we will repair, replace, or make the proper adjustments according to the manufacturer’s warranty policy and decision. Normal wear and abuse are excluded.

Use of Gift Certificates

To receive credit for a gift certificate, we must receive the original. Please mail it to: The Surplus Store, 3555 S. Sherman St., Englewood, CO 80113. Your order can’t be processed until the original certificate reaches us.

If the amount of the gift certificate is greater than the total amount owed, a new gift certificate will be issued for the difference. No cash will be given for the unused portion of your gift certificate.

Legal Matters

The Surplus Store and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in their discretion, including, without limitation, if The Surplus Store believes that customer conduct violates applicable law or is harmful to the interests of The Surplus Store and its affiliates.

All items purchased from The Surplus Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Disclaimer

THIS SITE IS PROVIDED BY THE SURPLUS STORE ON AN “AS IS” BASIS. THE SURPLUS STORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE SURPLUS STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS INCLUDED ON THIS SITE AND/OR WITH RESPECT TO THE SITE OR ITS USE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE SURPLUS STORE OR WESTERN TRADING COMPANY, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, OR OTHER REPRESENTATIVES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM ANY PRODUCTS INCLUDED ON THIS SITE AND/OR THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY OF WESTERN TRADING COMPANY, INC. SHALL BE THE PRICE OF THE PRODUCT ORDERED.

In the event a product is originally quoted at an incorrect price or with incorrect information, The Surplus Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Surplus Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Surplus Store shall immediately issue a credit to your credit card account in the amount of the charge.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Surplus Store reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed over $1000.00 (U.S.) must obtain our pre-approval with an acceptable method of payment. We may require additional verification or information before accepting any order. The Surplus Store is a reseller to end-user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products we offer.

You agree that any legal action brought against The Surplus Store shall be governed by the laws of the State of Colorado without regard to its conflict-of-law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on The Surplus Store sites shall be an appropriate federal or state court with jurisdiction in Englewood, Colorado.

If any provision herein is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.